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Resend order confirmation email
- Send a copy of a receipt for an attendee
- Resend the order confirmation to a different email address than what is on the order
Note: If you're an attendee who has misplaced the original order confirmation email and/or your PDF tickets, or are wishing for a receipt, you'll need to contact the organizer of the event. Learn how to do that here.
1
For organizers wanting to resend an order confirmation email, first go to the My Events page. Then click on the title of your event to go to the Manage page for that event.
On the Manage page for your event, select Orders from the features menu on the left side of the page.
2
Use the Search for Orders field or scroll down the page to locate the order in the report.
From the Quick Actions dropdown menu located to the right of the order information, select Resend Confirmation Email.
3
On the next page, verify the recipient's email address. (You can also enter a different address to which to resend the order confirmation email.) Click Send.
Note: If you do enter in a different email address to which to send the order confirmation email, doing so will not permanently change the email address associated with that order.
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