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Understanding Eventbrite fee invoices

Updated: Jul 01, 2014


  • If you're using PayPal or Authorize.net to process payments (or have orders using an offline payment method) you collected the ticket price, the Eventbrite service fee, and credit card processing fees. Since we haven't collected our service fee at the time of purchase, we send you a fee invoice on the first of the month for all orders from the prior month. Invoices are due 30 days from the date they're issued and can be paid online or with a check.
 

How Invoices Are Calculated

We charge a service fee of 2.5% of the ticket price plus $0.99 per ticket sold in U.S. dollars. This fee is either added to the ticket price attendees pay (passed on to attendees) or included in the ticket price attendees see (absorbed by the organizer). These fee-handling options can be changed on the Create Tickets section of the Edit page of your event.

Note

Note: You'll only be invoiced once you've incurred more than $5.00, cumulatively, in Eventbrite fees. Our invoices do not include any credit card processing charges you're responsible for with PayPal (typically 2.9% plus $0.30 per transaction in U.S. dollars).

Example: Adrienne has an event and sells 100 tickets this month at $10 each using PayPal to process payments. The Eventbrite service fee invoice therefore totals $124: $25 for the 2.5% of the ticket price plus $99 for $0.99 per ticket sold.

Tip: You can avoid handling monthly invoices by using Eventbrite's credit card processing for your next event (we'll collect fees automatically).

Pro Tip: You can run an Orders report any time to see your order totals and fees for a given time period.

 

When Invoices Are Due

Invoices are due 30 days from the date they're issued, which is usually the first of the month.

The account admin (and any permissioned subusers) will receive an email notification, and you'll see a notice when you log in if you have a current invoice. You can also see invoices from the invoice section of your Account details.

You will receive an invoice notification email when you have fees due.

If you don't pay your invoices when they're due, your account will be suspended, so it's best to pay as soon as you can. We will send reminder emails if you're approaching your due date and haven't paid yet.

 

Reviewing Your Invoices

You can see a breakdown of each invoice on the Invoices page. Click an invoice number to see its Invoice Summary, which includes all events for that invoice.

Invoices are accessible in your account. You can see the billing period, ticket sales, Eventbrite fees, and invoice status from here.


​Click the event name to see an itemized invoice of all orders and associated Eventbrite fees, any refunds you've processed, and any charges or credits applied to your Eventbrite account (for invoices issued in or after November 2012).

Invoices are accessible in your account. You can see the billing period, ticket sales, Eventbrite fees, and invoice status from here.

Note

Note: For orders that appear on a current invoice, any associated fees for refunds issued after the invoice is generated will be credited on your next invoice.

Tip: You can export an itemized invoice (to print or for your records) by clicking the green File Type button.

 

Paying Your Invoices

You can pay your invoice with a credit/debit card in PayPal or using your PayPal account.

Make sure to pay your invoices using the Pay Now button, especially if your account has been suspended due to unpaid invoices, so we can quickly credit your account for the payment. You should see this button when you log in and in the Invoices section of your account.

You can Pay Now when you're notified upon logging in or form the Invoice overview. Click the green Pay Now button to get started.

For U.S. dollar-denominated events, you can also send a physical check (with your invoice number written on the check) to:

Eventbrite, Inc.

P.O. Box 204845

Dallas, TX 75320-4845 USA

If you send a check, you can write one check for all invoices due. It takes about 10 business days after we receive your check for us to process it, and you'll receive a confirmation email once we do.

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