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Cancel or delete a free order
- Free up a spot at your event
- Canceling an order will send email notification to attendee
- Deleting an order will not send an email notification to attendee
1
From the My Events page, click on the title of your event to go to the Manage page for that event. On the Manage page, select Orders from the features menu on the left side of the page.
2
Find the order you would like to delete in the Search for Orders field by order number, name or email address.
3
To delete or cancel a completed order:
Select Delete this order or Cancel this order from the top Quick Actions menu located on the right side of the gray order box. When asked to confirm the action, click Yes.
The only difference between deleting and canceling an order is that an email notification will be sent to the attendee(s) if you choose to cancel the order; no email will be sent if you choose to delete the order.
Note: Once an order has been deleted or canceled, the name(s) of the attendee(s) in that order won't show up in the attendee list. To view a deleted or canceled order, select Refunded and Canceled Orders from the Order Type dropdown menu when viewing an Orders report.
4
To delete or cancel just one attendee in an order that includes other attendees:
Find the order in which the attendee appears, per step 2 above.
Select Delete this Attendee or Cancel this Attendee from the Quick Actions menu located to the right of that particular attendee's name. When asked to confirm the action, click Yes.
Unlike deleting or canceling an entire order--as detailed in step 3 above--there is no difference between deleting or canceling an individual attendee: the attendee will not receive a notification email.
Note: The deleted or canceled attendee's name will no longer appear in the order or in the attendee list for the event.
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