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Transfer attendee to another event
- Instructions below for events that are using PayPal or Google Checkout
Note: To transfer an attendee from an event that uses credit card processing, you will instead need to refund the order and request that the attendee buy a ticket for the other event.
1
You'll need to first mark the original order as canceled by following the instructions below. (This will not refund the order in your PayPal or Google Checkout account.)
To get started, go to the Manage page of the event for which the original order was placed. You can get there by clicking on My Events at the top of the page, and then clicking on the name of your event.
Once on the Manage page, select Event Reports on the features menu on the left side of the page.
2
From the Report Type dropdown menu, select Orders.
Find the order in question by searching for the attendee's name, email address, or order number.
3
Select Edit Tickets/Amount from the bottom Quick Actions dropdown menu, next to the name of the attendee.
4
Reduce the Quantity of the ticket type(s) that you'd like to transfer by the number of that ticket type that you want to transfer to the other event. You'll see the amount in the Paid column(s) reduce by the corresponding amount(s).
Include any notes you'd like for internal purposes, and click Save Changes.
Note: This will not affect the transaction in your PayPal or Google Checkout account. In order to refund the order, you would need to log in to your PayPal or Google Checkout account and manually process the refund there.
5
After you've marked the original order as canceled by following the instructions above, now you'll need to add the attendee to your other event. Learn how to manually add an attendee to an event by going here.
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