Search our Help Center

How to cancel an event

Updated: Jul 30, 2014


  • If you have to cancel an event, it's important to communicate with your attendees and provide refunds. Once you've completed these first steps, select the "Cancel" link on the Event Dashboard to cancel your event in the system. Note that the "Cancel" option won't appear until you've refunded all paid orders.
 

Tip: You don't have to cancel your event if you're just changing the event's date. Instead, you can simply change the date in Step 1: Event Details on the Edit page of your event. Email your attendees to let them know!

 

Email your attendees

1

Go to your Manage page.

After logging in and creating an event, click or tap on your event from My Events, then select Manage.

Manage is under the Quick Links header on the My Events page.

2

Go to Emails to Attendees (under Communicate).

In the options menu, scroll down until you see the Communicate section, second from the bottom.

Communicate is near the bottom of the left-hand sidebar and Emails to Attendees is the first sub-option.

3

Select "Create New Attendee Email."

Choose Create New Attendee Email to pull up a new blank email.

The Create New Attendee Email button is in the bottom left, beneath the column labeled Subject of Email.

4

Email your attendees to let them know about the cancellation.

Let your attendees know about expectations for refunds, who they can contact with further questions, or if you plan on re-scheduling the event date.

Once you've finished customizing the email, you can send the email immediately or schedule it to be sent later.

Create New Attendee Email is located beneath the Emails to Attendees section.

Tip: Uncheck the box next to Include event details and a link to print tickets so that your attendees don't receive another PDF ticket.

Pro Tip: Before sending, send yourself a test email using Send test message to:. You can either send to the email address that displays or click to update and send to an alternate email address.

 

Refund all paid orders

1

Go to Orders (under Manage Attendees).

Manage Attendees is the last section in the Options Menu.

Manage Attendees is the last section in the Options Menu, and Orders is the first sub-option.

Note

Note: Skip to Cancel your event if your event only has free orders.

2

Use "Refund this Order" from Quick Actions.

Locate the order and select Refund this Order from the top Quick Actions drop-down menu.

Note

Note: If you're using PayPal for payment processing, you'll be redirected to PayPal to complete the refund at this point. Any refunds you initiate in your PayPal account automatically updates orders in your Eventbrite account.

3

Issue a full refund.

You must refund the full amount on each order before the Cancel option appears on your Event Dashboard.

Once you select Issue Refund, your attendee will automatically receive an email notification that they've received a refund. You'll want to do this for each completed paid order in your event.

Tip: Use the Note to Buyer text field to add a message that appears in the email that the attendee automatically receives when the order is refunded. We especially recommend including a note since the attendee didn't initiate the refund request.

Note

Note: You must issue individual refunds, as there is no bulk refund option.

 

Cancel your event

1

Go to your Event Dashboard.

Select Manage to go to your event's dashboard.

2

Select "Cancel."

Look for a Cancel link near the top of your Event Dashboard. The Cancel choice is grouped with the options to Unpublish, Copy, or Delete.

3

Choose "OK" to confirm the cancellation.

You'll be brought back to the My Events page, and your cancelled event will be listed in the Past tab.

Note

Note: If you'd like to delete your event page after refunding all orders and canceling the event, select Delete from your event's Manage page. However, be careful—deleting your event will delete it entirely from your Eventbrite account.

Create an Event Go to My Account

Can't find what you're looking for?

Our Support team is here to help! Contact us.