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How to manually release tickets to the waitlist

Updated: Aug 28, 2014

  • If people have signed up for your waitlist, you can manually release tickets to attendees so they can to register for your event. Just go your event's Manage page and select "Waitlist" under Modify Order Options. Then select the attendees who you'd like to release tickets to and choose the "Release Tickets" button.

Go to your Manage page.

After logging in and creating an event, click or tap on your event from the My Events page, then select Manage.


Go to "Manage Waitlist" (under Order Options).

From the options menu, scroll to the Order Options section.


Note: If you're using our new repeating event functionality, you can release tickets to attendees of all the events in your schedule, or just attendees of one of your individual events. Just choose a date from the Individual Event Selector at the top of the Manage page.


Select attendees to release tickets to.

On the Manage Waitlist page, you can view the list of potential attendees who signed up for the waitlist. Check the box next to an attendee's name to release a ticket to them. Tickets won't be released automatically, so you will need to hand-pick attendees.

Tip: You can manually add people to the waitlist by selecting Add people to the waitlist and filling in the necessary information for each person.

Pro Tip: Use the links at the top to delete the waitlist, export the waitlist to a file, or save the waitlist to contact list.


Note: Each entry on the waitlist corresponds to one ticket/registration to your event. If you would like to offer an attendee more than one ticket, you'll need to add them one or more additional times to the waitlist and then release tickets to each entry.


Choose "Release Tickets."

Select the Release Tickets button and confirm that you want to release tickets to the attendee you selected. You'll receive a success message at the top of the page once the ticket has been released.


Your attendee will receive an email with a link to register.

When you release a ticket to people on your waitlist, they will receive an email notification letting them know a spot has opened up for your event. Attendees will need to use the Claim my spot button in the email to register and claim their spot.


Note: If an attendee doesn't register within the allotted time that you set in Waitlist Settings, the link in the notification will expire and won't allow them to register. You can then release a ticket to the next person on the waitlist.


Monitor tickets that you've released.

After releasing tickets to people on the waitlist, you can monitor the status from the Manage Waitlist page. If the attendee didn't register in time, their entry will turn red.

Tip: If you released a ticket to someone, that person cannot be deleted from your waitlist until the time remaining to respond has passed.


Note: Once a ticket is released, that person can change the ticket information before registering and give their spot to someone else.

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