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How to turn off the PayPal account requirement option

Updated: Feb 06, 2015


  • When using PayPal to process payments for your event, attendees should have the choice to pay using a credit/debit card or by signing up or logging in to their PayPal account. Signing up for a PayPal account shouldn't be required by default, but we recommend checking this setting to make sure your buyers can complete their purchase as smoothly as possible. To check this, log in to PayPal, go to your profile and settings, and select "My selling tools." Then choose "Update" next to your "Website preferences" and make sure the "PayPal Account Optional" feature is turned on.
 

Tip: Check out PayPal's website to learn more about the PayPal Account Optional feature.

Pro Tip: If you haven't already, make sure to set PayPal as the payment processor for your event.

1

Go to your profile and settings in PayPal.

After logging in to your PayPal Premier or Business account, access the Business Profile menu in the top right and select Profile and settings.

2

Select "My selling tools."

My selling tools is the last option in the menu on the left-hand side of the page.

3

Select "Update" next to "Website preferences."

Under the group Selling online, locate your Website preferences and choose the Update link.

Note

Note: After attendees enter billing information and complete their purchase on PayPal's website, they're taken to your order confirmation page on Eventbrite.com.

4

Make sure the "PayPal Account Optional" feature is turned on.

Scroll down to locate the section called PayPal Account Optional. The feature is turned on by default, meaning attendees don't need a PayPal account to buy tickets—this is what you want!

5

Save your changes.

Choose Save to save the changes to your website preferences. As attendees are registering on your event page, they'll have the choice of signing in to their PayPal account or paying directly with a credit or debit card.

Tip: Check out this article to learn more about the registration process for events using PayPal.

Pro Tip: PayPal's payment processor is highly secure and uses industry-leading technology to keep your information safe (like SSL). Learn more about PayPal's security on their website.

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