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Tip: Does your team have Android and iOS devices? Your iOS device owners can download Entry Manager from Apple’s App Store. All check-ins and data will sync seamlessly across both platforms.
Now that you've created an event and sold tickets, go to Google Play on your Android device and search for and download Eventbrite Entry Manager, which has this logo:
(Or you can visit this page for a direct link and a better look at the app.)
When you're ready to check in your guests at the door of the event, log in to the app using your Eventbrite account's log-in ID and password. If you only have one event created within your account, the app should direct to this event for beginning the check in process. But, if there are multiple Live events within your account, choose from the list of your events to start checking in your guests or view real-time stats.
Note: Multi-user (subuser) access to Entry Manager is set in the admin account by clicking the blue button on the top right of the page when logged in.. Select Account and then click Multi-User Access.Click Edit next to a subuser's email address and in the Actions this user can perform section, check the box next to Check in attendees and Save.
View real-time ticket sales and check-in stats
To access real-time sales stats when checking in attendees for your event, tap the logo in the top right of the screen to return to your event’s Dashboard. Tickets Sold displays the number of tickets sold out of the total number of tickets available. Attendance displays the total number of attendees out of the tickets sold that have been checked in across all devices in use.
Check in attendees by name
To start checking in your attendees, tap Check In to view your attendee list. Scroll to find the attendee you're looking for, or click your device’s menu button to access the Search option at the bottom to look them up by name.
To check in an attendee, simply tap their name, then tap the green Check In button that appears to the left of the attendee record. A green check mark will display to the right of the attendee’s name to register the check in. To undo a check-in, tap the name of a checked-in attendee, then tap the red Undo Check In button that appears to the left of the attendee record.
The number at the bottom of the screen reflects the check-in count on that particular device. If all check-in devices are connected to the Internet, you can get the total attendance directly from our servers on the Stats screen.
Check In - Tablet View
Check In - Mobile Phone View
Note: Events with 10,000 or more attendees registered will not display your attendee list to scroll through for check in. To optimize the mobile flow for check in, the app will default to the search option for events of this size.
Check in attendees using the barcode scanner
Tap the 2D barcode icon in the top action bar to launch the barcode scanner. The barcode scanner uses the device's camera to detect the barcode. Simply center the barcode inside the viewfinder and wait for the feedback: valid (let them in!), duplicate (ticket has already been used) or invalid (fake!).
As a reminder, the number at the top of the screen when using the barcode scanner reflects the check-in count on that device only.
Feature and device compatibility
Google Android devices running Android 2.2 (Froyo) or higher, including:
HTC Nexus One
Samsung Nexus S
Samsung Galaxy S3
Samsung Galaxy Nexus
Options and other notes
If you have multiple ticket types for your event and would like to limit entry to certain ticket types, tap the menu button and select Limit Entry. Choose the ticket type(s) that you want to be active on that device. Attendees having other ticket types will be hidden from the attendee list, and their barcodes will scan as Limited Entry. This feature would be useful if, for example, you had a separate entrance for your VIP ticket holders.
Note: Should you lose your connection to the Internet during check-in, you will receive a warning from the app, but you can continue to check in attendees offline. All your check-ins will automatically sync once your Internet connection is restored.
Note: Scanning barcodes can severely reduce your battery life. Battery life ranges depending on your device and the number of applications running in the background. Performance, particularly with scanning, also ranges significantly depending on the device.
Note: For events larger than 1,000 attendees, performance may be slower depending on your device.
Note: Entry Manager is currently compatible with Android versions 2.2.x, 2.3.x and up to 4.2.x.
Our Support team is here to help! Contact us.