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Sell additional items and merchandise

Updated: Apr 30, 2013


  • Attendees can add additional items when checking out
  • Offer up to 6 items, with up to 20 options (e.g., size, color) for each item
  • Great for physical merchandise, meals, classes, campsites . . . and more!
Note

Note: We recommend increasing the registration time limit if you will be including a number of additional items for purchase. As we at Eventbrite don't handle order fulfillment, we recommend collecting your attendees' mailing addresses if you plan to ship them the items they ordered.

 

 

Input your additional items

1

To get started, first sign up for a free Eventbrite account or log in to your existing Eventbrite account and create an event.

If you’d like to edit an already-created event, click My Events at the top of the screen and go to your event's Manage page by clicking on the name of your event.

Note

Note: Only attendees ordering paid tickets or registrations will have the option to add merchandise to their order. So, make sure to create at least one paid ticket type for your event!

2

On your event's Manage page, click Order Form, found on the left side of the page.

 

Then click the Add additional item button.

3

Enter a name for your item, as well as an optional description. Upload an image, or leave the default image to display at checkout. 

In the Options Available section, enter the different types of your item that are available, along with the Quantity and Price--options can be free or paid--of each. Clicking the Hidden checkbox will hide that particular option from attendees.

The Order Restrictions option lets you set a maximum number of this item per order.

Make sure to click Save to save your changes.

Note

Note: Once an item has had one sale, it cannot be deleted and its price cannot be changed--though you can hide the item. Every other field can be changed at any time.

4

To add additional items, just click the Add additional item button on the Order Form screen and repeat the process described above. 

Note

Note: You can add a maximum of six (6) items--each with up to twenty (20) options--to an event.

 

 

 

What attendees see at checkout

 

Once an attendee has initiated their paid order, they will see an Event Items (optional) box just above the Pay Now button.

Clicking the item will open a box showing the (optional) item description and image you entered. The attendee can specify the item and the quantity they would like, and then click Add to Order.

A confirmation message will display.

And the Order Summary box at the top of the page will update to include the selected item(s). The attendee can click the X next to any item they wish to remove from their order.

At any point, the attendee can click Pay Now to complete the order.

 

View/export merchandise-order information

1

To access a report showing who bought what, first go to your event's Manage page by clicking My Events at the top of the screen and then clicking on the name of your event. 

Then click on Event Reports, found on the left side of your event's Manage page.

2

Select Merchandise Summary from the Report Type dropdown menu. 

Here you'll see which orders included merchandise, and how much was paid for the merchandise.

If you'd like to export the report, click the File Type button next to Export

Note

Note: Repeating events are not currently compatible with this feature. See below for instructions on selling additional items for a repeating event.

To sell merchandise or additional items for your repeating event, create an additional ticket type for the merchandise item you choose to sell. If the item requires further specification (e.g. size, color, etc.), you can create a ticket type-specific question and apply it to the ticket to collect this information from attendees.

If you're setting up additional item(s) as a ticket type, our standard fees will apply.

Have more questions? Contact us!

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