Can't find what you're looking for?
Our Support team is here to help! Contact us.
Search our Help Center
Print receipts and tickets with iPad
- Supports Star TSP143L printer only
Note: Only the Star TSP143L printer is supported for use with the At The Door app at this time. Click here for purchase information from our retail partner.
Download the app and configure your event
To get started, first go here to download the At The Door app and learn how to configure your event for iPad sales.
Connect the printer
1
Turn on the printer, and connect it to the router using an Ethernet cable. (The printer must be connected via an Ethernet cable to the router, or else it won't be detected by the iPad.) Then make sure that your iPad is connected to the same network created by that router.
2
To connect your printer with the At The Door app, open the app and tap Settings, on the lower left side of the screen.
3
Tap Printing, and then turn on Printing to display the available printers in your network.
4
Select your printer. A check mark will appear once you're connected. That's it!
Sell tickets and print receipts and/or tickets
Once you've connected your printer, sell tickets as you normally would. Once a sale is processed, you'll be given the option to print tickets and a receipt, or just the tickets. (You can also choose to email a receipt instead or skip this step entirely.)
Printed tickets are fully scannable using our Entry Manager check-in app for iPhone and Android.
Have more questions? Contact us!
