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Credit card processing FAQ
1
How much does it cost to use credit card processing?
By default, we charge a small fee to your customers, or you can choose to absorb this fee yourself. The credit card processing fee is 3.0%, and the Eventbrite fee is 2.5% + $0.99.
So, if you use credit card processing, the total cost to your attendee (or to you, if you choose) is 5.5% per ticket + $0.99. (Example: $50 ticket + $3.74 fee = $53.74 total).
2
How do I receive my money if I use credit card processing?
After your event, Eventbrite will send you a confirmation email with the details of your event revenue and payout information.
You have 96 hours (four days) from the end of your event to process any refunds and make any adjustments. On the fifth business day after the end date of your event, Eventbrite will mail you a check (for events with US dollar-denominated tickets only) or issue a direct deposit for your total event revenue (less Eventbrite and credit card processing fees).
Direct deposits can take up to two business days to appear in your account after the payout is initiated, depending on your bank; checks generally arrive within five business days after the payout is initiated.
Note: When entering your direct deposit information, be sure to enter the valid Name on Account as it appears within your banking records (e.g. "Kevin Hartz" or "Eventbrite, Inc." as opposed to "Wells Fargo" or "Checking Account", etc.) to ensure there is not a delay in receiving your payout.
Note: If the fifth day after the end date of your event falls on a weekend or a US banking holiday, the payout will be initiated on the next business day.
Note: Eventbrite is currently only able to process credit card payouts to banks located in a country that uses the currency in which you priced your tickets on Eventbrite. (For instance, if your tickets are priced in US dollars, you will only be able to receive a US dollar-denominated payout, sent to a bank located in the United States.) If you wish to receive payout in a different currency or to a bank located in a different country, please select a different payment processor for your event.
Note: For donation-type tickets, your payout will be initiated five business days after the end of the event, as indicated above. You can still receive donations after your event ends, however. If you do, your payout will be initiated on the 15th of the month (or the next business day) for donations from the prior month. (For example, a payout would be initiated on June 15th for donations received during the month of May.)
Note: For repeating events, your payout will be initiated 5 business days after the end of each instance in your repeating-event series.
3
Can I get an example or two of when I might receive my money for a direct deposit?
For example, if your event ends on a Sunday (1/8), your event payout will be issued on the following Friday (1/13), five days after your event ends. If you've chosen to receive a direct deposit, your funds should arrive in your bank account account by the end of Tuesday (1/17), two business days after the payout is initiated.
As another example, if your event ends on a Monday (1/9), your event payout will be issued on the following Monday (1/16). (Since the fifth day after your event ends is a Saturday (1/14), payout is initiated the next business day, which is Monday (1/16).) If you've chosen to receive a direct deposit, your funds should arrive in your bank account by the end of Wednesday (1/18), two business days after the payout is initiated.
4
Can I change the payment processing method at any time?
After ticket sales have started for an event, you cannot change the payment processing method. However, you can change it at any time during the setup of your event, and you can use a different method for each event you host. Learn more about how to change your payment processing method here.
5
How are refunds processed with credit card processing?
You can refund your guests directly through your Eventbrite account, as long as the payout for your event has not yet been processed and sent by us.
Find step-by-step instructions on how to process refunds here.
Have more questions? Contact us!
