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How Eventbrite works (for organizers)

Updated: 20/09/12


What is Eventbrite?

Eventbrite is a software platform that event organizers around the world use to sell tickets and registrations for their events - from yoga classes to tech conferences. It is ‘self-service,’ which means that Eventbrite provides tools to organizers so they can create registration pages for their own events and promote them across multiple social networks.

Organizers can use Eventbrite’s service at no cost for events that are free to attend - there is only a service fee when organizers sell paid tickets. Attendees can use Eventbrite to discover new events in their area.

Our suite of features enables organizers to promote events across multiple social networks, utilizing tracking links and affiliate programs. We also help organizers learn more about their attendees with customizable registration forms and dynamic reporting. All of these features empower anyone and everyone to be an event organizer!

Eventbrite as a Payment Processor

By choosing Eventbrite as the payment processor for your event, you are selecting the most seamless option for your event attendees. Attendees enter their payment information over a secure connection using a PCI-compliant gateway. They can expect to see charges on their credit card statement displayed as ‘EB*’ followed by the first 17 characters of the event title.

Eventbrite holds all funds until 5 days after the event has ended. This 96-hour window provides time to process any refunds to attendees. Although Eventbrite is the merchant processing the credit card payments, the organizer is the administrator of the account, and is ultimately responsible for the funds. Therefore, refunds are issued at your discretion.

We recommend posting your refund policy in the Event Details section of your event. If your attendees contact Eventbrite staff regarding a refund for your event, we will direct them to contact you. Eventbrite is a self-service platform—we will not be able to issue refunds on your behalf.

Eventbrite Payouts

United States

Payouts are initiated by Eventbrite 5 days after the event ends, unless day 5 falls on a weekend or a US bank holiday. In that case, payment will be issued on the following business day. Once your event has completed, you can view the status of your payout on the Manage page of your event. Your payout includes your total online credit card sales, minus all fees. Eventbrite can issue payouts as either a direct deposit or a check for USD.

International

Payouts are initiated by Eventbrite 5 days after the event ends, unless day 5 falls on a weekend or a US bank holiday. In that case, payment will be issued on the following business day. Once your event has ended, you can view the status of your payout on the Manage page of your event. Currently, payouts can be issued in the following international currencies: GBP, CAD, AUD, NZD, and EUR. Payout can only be made in the same currency as that in which you are collecting funds. Please keep in mind that the bank through which you receive your payout must be in a country that uses your selected currency. These payouts are issued by bank transfers only. Please note that we are currently unable to issue payments to banks in Portugal, Italy and Switzerland.

Entering correct payout information is crucial to receiving your payout in a timely manner! Please be sure to double-check this information for accuracy.

Country
Currency
Expected time to post
(after payout is issued by Eventbrite)
United States USD 1 - 3 business days
Austraila AUD 2 - 3 business days
Canada CAD 1 - 2 business days
United Kingdom GBP 3 - 4 business days
Austria EUR 3 - 4 business days
Germany EUR 2 - 3 business days
Spain EUR 3 - 4 business days
Belgium EUR 2 - 3 business days
France EUR 2 - 3 business days
Ireland EUR 2 - 3 business days
The Netherlands EUR 2 - 3 business days

Refund Policy

Sometimes, attendees will request a refund for a ticket they purchased for your event. We encourage you to work with the attendee to decide if you would like to issue a refund.

In our experience, we have found that it creates the best attendee experience if you post your refund policy. You can establish any kind of refund policy you want; we just request that you be exceptionally clear with your attendees about it. This means including your policy on your event page, order confirmation page, order confirmation email - anywhere your attendees will look for information about your event.

Please note that you will not be charged any service fees for any orders that are refunded in full. Eventbrite gives you the tools to issue refunds, but we will never issue refunds on your behalf. Here’s how!

Create an Event Go to My Account

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